ارزیابی عملکرد دانشگاه‌های غیرانتفاعی-غیردولتی شهر تهران بر اساس مدل تعالی سازمانی EFQM مطالعه موردی: دانشگاه غیردولتی-غیرانتفاعی خاتم

نویسنده
یوسف محب زادگان
وزارت علوم تحقیقات و فناوری
چکیده
هدف پژوهش حاضر ارزیابی عملکرد دانشگاه غیردولتی-غیرانتفاعی خاتم بر اساس مدل تعالی سازمانی EFQM بود. روش پژوهش حاضر به لحاظ هدف از نوع کاربردی و از حیث روش گردآوری داد­ه­ها به صورت آمیخته)کمی- کیفی) بود، جامعه آماری بخش کمی این پژوهش را کلیه مدیران، اعضای هیات علمی، کارکنان، دانشجویان و جامعه‌ی محلی پیرامون دانشگاه خاتم تشکیل می‌دهند که بر اساس نمونه­گیری تصادفی طبقه­ای و برآورد جدول مورگان انتخاب شده­اند و در بخش کیفی تعداد 9 نفر از صاحبنظران و افراد مجرب جهت انجام مصاحبه انتخاب شدند. ابزار اندازه­گیری در بخش کمی شامل سه پرسشنامه محقّق- ساخته و ابزار بخش کیفی، مصاحبه نیمه ساختاریافته بود. برای تحلیل داده­های کمی از شاخص­های آمار توصیفی (میانگین، انحراف معیار، توزیع فراوانی و درصد توزیع فراوانی) و آمار استنباطی t تک نمونه ای، و منطق امتیازدهی EFQM استفاده شد و برای تحلیل داده­های کیفی حاصل از مصاحبه از روش تحلیل محتوا استفاده شده است. یافته­ها نشان داد براساس نتایج به دست آمده اولویت و اهمیت ابعاد بررسی شده در مورد معیارهای مدل تعالی سازمانی EFQM در دانشگاه خاتم به ترتیب: 1 .رهبری ۲ .خط مشی و استراتژی ۳ .شراکتها و منابع 4 .نتایج کارکنان 5 .نتایج کلیدی عملکرد ۶ .فرایندها 7 .کارکنان ۸ .نتایج مشتریان و ۹ .نتایج جامعه است. اطلاعات به دست آمده نشان می­دهد از مجموع امتیاز مدل EFQM که1000 امتیاز می باشد در این تحقیق و برای دانشگاه خاتم 693 امتیاز به دست آمده است که امتیاز قابل توجهی است. در مجموع در بین معیارهای بررسی‌ شده، معیار "رهبری" با میانگین 80/3 بالاترین نمره و معیار "نتایج جامعه" با میانگین 46/2 پایین‌ترین میانگین را در بین معیارهای بررسی‌شده دارد.
کلیدواژه‌ها
مدل تعالی سازمانی
ارزیابی عملکرد
دانشگاه‌های غیر دولتی – غیر انتفاعی
دانشگاه خاتم

عنوان مقاله English

Performance Evaluation of Non-Profit-Non-Governmental Universities in Tehran Based on the EFQM Organizational Excellence Model Case Study: Non-Profit-Non-Governmental Khatam University

نویسنده English

Yousef Mohebzadegan
چکیده English

The aim of the present study was to evaluate the performance of Khatam Non-Governmental-Non-Profit University based on the EFQM Organizational Excellence Model. The present research method was applied in terms of its purpose and mixed (quantitative-qualitative) in terms of data collection method. The statistical population of the quantitative part of this study consists of all managers, faculty members, employees, students, and the local community around Khatam University, who were selected based on stratified random sampling and Morgan table estimation. In the qualitative part, 9 experts and experienced individuals were selected to conduct interviews. The measurement tool in the quantitative part included three researcher-made questionnaires and the qualitative part was a semi-structured interview. Descriptive statistics indicators (mean, standard deviation, frequency distribution, and frequency distribution percentage) and one-sample t-test inferential statistics, and EFQM scoring logic were used to analyze the quantitative data. Content analysis method was used to analyze the qualitative data obtained from the interview. The findings showed that based on the results obtained, the priority and importance of the dimensions examined in the EFQM organizational excellence model criteria at Khatam University are as follows: 1. Leadership 2. Policy and strategy 3. Partnerships and resources 4. Employee results 5. Key performance results 6. Processes 7. Employees 8. Customer results and 9. Community results. The information obtained shows that out of the total EFQM model score of 1000 points, 693 points were obtained for Khatam University in this study, which is a significant score. In total, among the criteria examined, the "leadership" criterion has the highest score with an average of 3.80, and the "community results" criterion has the lowest average with an average of 2.46 among the criteria examined.

کلیدواژه‌ها English

Organizational Excellence Model
Performance evaluation
Non-Governmental-Non-Profit Universities
Khatam University
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