Performance Evaluation of Non-Profit-Non-Governmental Universities in Tehran Based on the EFQM Organizational Excellence Model Case Study: Non-Profit-Non-Governmental Khatam University

Author
Yousef Mohebzadegan
Abstract
The aim of the present study was to evaluate the performance of Khatam Non-Governmental-Non-Profit University based on the EFQM Organizational Excellence Model. The present research method was applied in terms of its purpose and mixed (quantitative-qualitative) in terms of data collection method. The statistical population of the quantitative part of this study consists of all managers, faculty members, employees, students, and the local community around Khatam University, who were selected based on stratified random sampling and Morgan table estimation. In the qualitative part, 9 experts and experienced individuals were selected to conduct interviews. The measurement tool in the quantitative part included three researcher-made questionnaires and the qualitative part was a semi-structured interview. Descriptive statistics indicators (mean, standard deviation, frequency distribution, and frequency distribution percentage) and one-sample t-test inferential statistics, and EFQM scoring logic were used to analyze the quantitative data. Content analysis method was used to analyze the qualitative data obtained from the interview. The findings showed that based on the results obtained, the priority and importance of the dimensions examined in the EFQM organizational excellence model criteria at Khatam University are as follows: 1. Leadership 2. Policy and strategy 3. Partnerships and resources 4. Employee results 5. Key performance results 6. Processes 7. Employees 8. Customer results and 9. Community results. The information obtained shows that out of the total EFQM model score of 1000 points, 693 points were obtained for Khatam University in this study, which is a significant score. In total, among the criteria examined, the "leadership" criterion has the highest score with an average of 3.80, and the "community results" criterion has the lowest average with an average of 2.46 among the criteria examined.
Keywords
Organizational Excellence Model
Performance evaluation
Non-Governmental-Non-Profit Universities
Khatam University
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